— ASIA PACIFIC · CX · ANALYSIS
Where Insight, Creativity
and Intelligence Intersect.
CrayonIQ helps tech decision-makers and buyers navigate the complexities of Contact Centre, CX, UC and Workplace Collaboration — with 25 years of trusted APAC expertise.
Years Of Experience
Of Leaders Served
Trusted Voice In APAC
TRUSTED BY
- WHAT WE DO
Turning market complexity into Strategic clarity.
We help enterprises cut through market complexity across Contact Centre, CX, UC, and Workplace Collaboration in Asia Pacific. We listen to what buyers and decision-makers tell us — and turn that into insight that drives real decisions.
— FEATURED PUBLICATION
Coming Soon – The Definitive APAC Buyer’s Guide for 2026.
AI is no longer optional. The guide maps how AI has moved from a “nice-to-have” to the foundation of modern contact centres across APAC.
APAC doesn’t follow the global playbook. On-premises and hybrid deployments remain strong in regulated sectors — this guide reflects that reality.
Vendor-by-vendor breakdown. Detailed assessments of AWS, Cisco, Genesys, NICE, Verint and emerging challengers — with 12-month outlooks for each.
A quadrant-based framework mapping vendors across Enterprise Transformers, Future Builders, Mid-Market Challengers, and Hybrid Stalwarts.
— WHO WE ARE
About CrayonIQ
CrayonIQ is an independent research and advisory firm founded by veteran industry analysts with more than 25 years of experience. We specialise in advising technology buyers, executive leadership teams, and boards of directors. The firm provides strategic guidance on contact centre, customer experience, and enterprise collaboration markets, helping organisations navigate industry disruption and evolving technology landscapes.
CrayonIQ works closely with leading vendors, channel partners, and service providers, offering market insight, strategic advisory, and sales enablement guidance. Audrey is a recognised keynote speaker and industry moderator, frequently addressing enterprise buyers and partner communities on competitive positioning, go-to-market strategy, and best-in-class CX transformation.
— GET IN TOUCH
Let’s talk strategy.
Whether you’re evaluating a new CX platform, reviewing your vendor strategy, or want to benchmark your organisation against the APAC market – We would love to hear from you.
Want to get in touch?
