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Where Insights, Creativity and Intelligence Intersect.

25 Years. Hundreds of Leaders. One Trusted Voice. CrayonIQ helps tech decision-makers and buyers make the best decisions when navigating the complexities of Contact Centre, CX, UC and Workplace Collaboration.

Featured Content

APAC Contact Centre CX Platforms with AI:
The 2025 Buyer’s Guide

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Turn Insight Into Impact.

From global tech giants to fast-growing innovators, Audrey William helps Enterprises sharpen their strategy, elevate customer experiences, and win in competitive markets.

We’ve Worked With Big Names In The Last 25 Years!

What We Do Best

Help you understand market dynamics across the Contact Centre, CX, UC, and Workplace Collaboration domains in the Asia Pacific region. We also listen to what the tech decision-makers and buyers tell us and turn that into insights.

Advisory workshops to the leadership team

Working with Marketing and Strategy to help alleviate the brand and presence of the company

Speaking Engagements, Webinars, Roundtables

Analyst content pieces such as eBooks, papers and blogs

Partner/sales advisory sessions

What We Do Best

We work closely with Enterprises to help them navigate complexity, grow their influence among buyers and adapt to change in the Contact Centre, CX and Workplace Collaboration space. Some of the areas we look at are:

Get In Touch

    Meet Audrey William,
    Industry Expert and Founder.

    Audrey William is the Founder and Principal Analyst at CrayonIQ. She has spent the last 25 years with multiple research companies helping technology buyers, decision makers, leadership teams, CEOs and Boards of Directors better understand how to navigate through the challenges they are facing in the industry. She is no stranger to the Contact Centre and Enterprise Collaboration industry and has worked with many of the leading vendors, partners and service providers in this space. She is also a frequent keynote speaker addressing buyers on what they should be thinking about when looking to become the best-in-class brand. She has also moderated many panel discussions and roundtables. In recent years, she has been providing guidance during closed door sessions to sales teams and the partner communities in helping them devise the best sales strategies to win in the market.
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