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Audrey William
FOUNDER AND PRINCIPAL ANALYST
Audrey William is the Founder and Principal Analyst at CrayonIQ. Over the course of her career, Audrey has worked with a wide range of global and regional vendors, including Cisco, Amazon Web Services, Microsoft (Nuance), Genesys, Twilio, Avaya, NICE, Verint, Twilio, Sprinklr, NEAT, Zoom, Alcatel-Lucent, Datacom, Sprinklr, Talkdesk, Optus, Telstra Enterprise, Uniphore, IR (Prognosis), Uniphore, IPscape, SecureCo, Zendesk (Local Measure), Khoros, Nexon, NTT, HP (Poly) MaxContact and many other leading brands. These collaborations have informed her deep understanding of market dynamics, buyer needs, and the competitive landscape of the industries.
She is also a sought-after keynote speaker and frequently presents at industry conferences and executive briefings. She has also moderated many panel discussions and roundtables. In recent years, she has been providing guidance during closed door sessions to CEOs and their leadership teams, sales teams and the partner teams in helping them devise the best sales strategies to win in the market. Audrey has spoken at numerous vendor partner summits and she has been invited to be part of sales kick off (SKO) sessions.
Through her work at CrayonIQ, Audrey continues to help businesses navigate complexities with clarity, drawing on decades of research experience and a sharp understanding of where the market is heading next.
Michael Clark
PRINCIPAL ADVISORY STRATEGIST
Michael Clark is Principal Advisory Strategist at CrayonIQ and Co-Founder and Principal Consultant at CXTT Consulting, a vendor-agnostic advisory firm working across APAC. Over 25 years in government and financial services leadership spanning contact centre operations, customer experience transformation, and enterprise technology strategy as a Chief Information Officer.
He delivers keynotes, facilitates executive sessions, and advises boards on transformation at the intersection of operations, technology, and human change. He doesn’t sell frameworks or platforms. He solves problems using whatever actually works, grounded in real operational experience.
Michael’s consulting focuses on measurable outcomes: aligning technology, people, and process to drive business results. He brings a pragmatic eye to what’s working now and where customer experience— and the technology underpinning it—is heading next.