I’ve been listening to the presentations at Cisco Live this week. The headline this week is that Cisco aims to...

I had the opportunity to attend the Salesforce Agentforce World Tour Summit in Singapore last week. Salesforce announced a record...

For years, Salesforce wanted to reach deeper into the contact centre market, and it has done well through its Service...

Voice AI Agents are gaining popularity in the Asia Pacific region. The intricacies of Asian languages are both the competitive...

The CX Market is going through disruption as AI takes centre stage. Building a contact center meant buying analytics and...

It was a great week at Cisco Live in Melbourne, and I had the opportunity to interview 3 global leaders...

Having a good data foundation is key in every AI deployment. When enterprises start on their data orchestration journey and...

I had the pleasure of attending the ServiceNow analyst briefing in Singapore last week! Some quick and high-level facts –...

As CX environments become increasingly complex and sophisticated, CX Observability solutions will become more critical. 1) CX environments face a...